Legal Documentation

Policies & Terms

PRIVACY POLICY

PRIVACY POLICY — MKX SKATE (mkxskate.com)

Legal Entity: MKX Sports LLC (Dubai Mainland) operating under the MKX Skate brand
Effective Date: February 2026
Last Updated: 06/02/2026

This Privacy Policy explains how MKX Sports LLC (“MKX”, “MKX Skate”, “we”, “us”, “our”) collects, uses, shares, stores, and protects personal data when you use mkxskate.com, submit forms, contact us, register for programs, participate in training/events/camps, or interact with our services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) What We Collect

We may collect the following categories of personal data:

A) Identification & Contact Data

  • Full name, phone number, email address, nationality (if requested), and preferred language
  • Emergency contact details (where applicable)

B) Participant & Program Data

  • Participant name (including minors), age/date of birth (or age group), gender (if requested), level, discipline selection, training history
  • School/institution details (for schools programs)
  • Scheduling preferences, location/emirate and area preferences

C) Health & Safety Data (Limited)

  • Relevant medical/safety information you provide (e.g., injuries, limitations, allergies) solely to support safe participation and emergency readiness

D) Payment & Transaction Data

  • Payment method selection and transaction references (e.g., payment confirmation, transfer reference)
  • Note: Card payments (if enabled) are processed by third-party payment providers. We do not store full card numbers or CVV.

E) Media & Content

  • Photos/videos captured during training, camps, and events (subject to consent/opt-out rules)
  • Messages you send via contact forms, email, WhatsApp, or social platforms

F) Technical & Usage Data

  • Device and browser information, IP address, approximate location derived from IP, site interactions, pages visited, referral source
  • Cookies or similar tracking technologies (see Section 8)
2) How We Use Your Data

We use personal data for the following purposes:

  • To process registrations, inquiries, and service delivery
  • To schedule classes, events, camps, and communicate operational updates
  • To manage safety requirements, incidents, and emergency contact procedures
  • To deliver training services, assessments, and certification pathways (where applicable)
  • To provide customer support and respond to requests
  • To process payments, confirm transactions, and manage accounting records
  • To improve our website, programs, and service quality
  • To prevent fraud, misuse, or security incidents
  • To comply with legal obligations and enforce our Terms & Conditions
  • To send service-related communications (confirmations, reminders, changes, policy updates)

Marketing communications (optional): Where permitted, we may send announcements about programs, events, and offers. You can opt out at any time (see Section 10).

3) Legal Basis / Grounds for Processing

We process your data based on one or more of the following grounds (as applicable):

  • Performance of a contract or taking steps at your request before entering a contract (e.g., registration and service delivery)
  • Legitimate interests (e.g., service improvement, safety management, fraud prevention)
  • Your consent (e.g., certain marketing messages, media use where required)
  • Compliance with legal obligations (e.g., accounting, regulatory requirements, lawful requests)
4) Sharing and Disclosure

We may share your data only when necessary and with appropriate safeguards, including with:

  • Coaches, examiners, and operational staff involved in service delivery
  • Partner facilities/venues (parks, rinks, schools) to manage access and program operations
  • Payment processors and financial institutions to process payments and confirmations
  • Form, website, analytics, and IT service providers that support our digital infrastructure
  • Professional advisors (legal, accounting) when required
  • Government authorities or law enforcement where legally required

We do not sell your personal data.

5) International Transfers

Your data may be processed or stored in the UAE and may also be handled by service providers in other countries (for example, website hosting, analytics, or cloud services). Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

6) Data Retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including:

  • Registration and program administration
  • Safety, incident documentation, and operational records
  • Certification and assessment records (where applicable)
  • Accounting and legal compliance requirements

Retention periods may vary depending on the type of data and legal obligations. When data is no longer needed, we securely delete or anonymize it where feasible.

7) Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Cookies and Tracking

We may use cookies and similar technologies to:

  • Enable core website functions
  • Understand website traffic and usage patterns
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

9) Children and Minors

MKX Skate provides training services for minors. We collect minors’ data only when provided by a parent/legal guardian (or authorized institution) for registration and program operation. If you believe we have collected a child’s data without proper authorization, contact us and we will take appropriate steps to address the issue.

10) Your Choices and Rights

Subject to applicable laws, you may have the right to:

  • Access your personal data, Correct inaccurate or incomplete data, Request deletion of data (where legally and operationally feasible), Object to or restrict certain processing, Withdraw consent (where processing is based on consent), Opt out of marketing communications at any time.
11) Third-Party Links and Platforms

Our website or communications may include links to third-party platforms (e.g., payment providers, maps, social media). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

12) Contact Us

For privacy questions or requests:
MKX Sports LLC (Dubai Mainland)
Operating Brand: MKX Skate
Email: info@mkxsports.com
WhatsApp/Phone: +971 XXXXXXXX
Website: mkxskate.com

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective once posted on the website with revised dates. Continued use of the Services after an update indicates acceptance.

REFUND / RETURNS POLICY

REFUND / RETURNS POLICY — MKX SKATE (mkxskate.com)

Legal Entity: MKX Sports LLC (Dubai Mainland) operating under MKX Skate
Effective Date: 06 February 2026
Last Updated: 06 February 2026

This Refund / Returns Policy (“Refund Policy”) explains how refunds, cancellations, rescheduling, credits, and product returns (if applicable) are handled for MKX Skate services and purchases. This policy should be read together with our Terms & Conditions and Privacy Policy.

By registering, purchasing, or participating in any MKX Skate service, you acknowledge and agree to this Refund Policy.

1) General Principle — Reservations and Operational Planning

MKX Skate programs operate with reserved capacity, staffing, venue scheduling, and operational planning. Once a slot is reserved, resources are allocated. For this reason, fees are generally non-refundable unless explicitly stated otherwise in this Refund Policy or required by applicable law.

2) Training Programs (Private, Group, Family, Community, Clubs, Parks, Malls, Institutions)

A) Registration Fees / Program Fees

  • Non-refundable once registration is confirmed and/or a slot is reserved.
  • If a participant does not attend a scheduled session (“no-show”), the session may be counted as used.

B) Packages and Multi-Session Plans

  • Package payments are non-refundable once the package is activated (first session used or schedule confirmed).
  • MKX may offer a credit or make-up session only where operationally feasible and only if requested within the specified time window (if provided).

C) Late Arrivals

  • Late arrivals may result in reduced session time and may still count as a full session.
3) Schools, Kindergartens, Universities, and Organizational Programs
  • Institutional programs are planned as operational projects (staffing, schedules, logistics).
  • Payments made by schools/institutions/organizations are non-refundable once confirmed, unless MKX cancels the program and cannot provide an alternative arrangement.
  • Any adjustments, postponements, or credits (if any) are handled under the written agreement or proposal terms for that institution.
4) Camps (Summer/Winter) and Special Programs
  • Camp fees are non-refundable once registration is confirmed.
  • If MKX provides a written option for credits or transfers, such options (if offered) will be subject to availability, deadlines, and administrative fees (if any).
5) Events, Competitions, Festivals, and Tickets
  • Event registrations and tickets are generally non-refundable once confirmed, as event capacity and production costs are allocated in advance.
  • If an event is postponed, the registration may be transferred to the new date (where possible).
  • If an event is cancelled by MKX and no alternative is offered, MKX may provide a refund or credit at its discretion and subject to the method of payment and accounting constraints.
6) When MKX Cancels or Reschedules

If MKX cancels a session/program/event due to operational reasons, safety concerns, venue unavailability, weather, or other circumstances:

  • MKX will aim to provide a rescheduled session, make-up session, or credit where feasible.
  • Refunds may be provided only if MKX cancels a service and cannot reasonably offer a replacement or credit option.
7) Force Majeure / Uncontrollable Circumstances

MKX is not responsible for cancellations or disruptions caused by events beyond reasonable control. In such cases, MKX may offer rescheduling or credit where feasible. Refunds are not guaranteed and may be limited based on non-recoverable operational costs.

8) Medical Reasons / Injuries

Medical inability to participate does not automatically create a right to a refund. Where feasible, MKX may consider offering a credit for unused sessions, subject to documentation and approval.

9) Payment Method and Processing Fees

Refunds (if approved) are issued only to the original payment method where possible. Bank charges and card processing fees may be deducted.

10) Duplicate Payments / Billing Errors

If you believe you were charged incorrectly, contact us promptly with proof. Verified billing errors may be corrected through a refund or credit.

11) Shop Products — Returns & Exchanges
  • Products must be unused, in original condition, and in original packaging.
  • Hygiene/safety items (e.g., used protective gear) are non-returnable.
  • Shipping/delivery fees are generally non-refundable.
12) How to Request Support

Contact: Email: info@mkxsports.com | WhatsApp/Phone: +971 XXXXXXXX
Include: full name, program/event, date, payment reference, and reason.

13) Policy Updates

MKX may update this Refund Policy. Updates become effective when posted on the website.